01 / A USEFUL FIRST MESSAGE
A little context goes a long way.
These details help us understand the issue before the next conversation.
- 01
Identify the project.
Share the website address, app or product name, and the account or business the request relates to.
- 02
Describe the difference.
Tell us what you expected, what happened instead, and the steps that reproduce the issue.
- 03
Add useful context.
Include when it started, your browser or device, and a relevant screenshot or error message.
- 04
Explain the impact.
Let us know who is affected and which task is blocked so the situation is easier to understand.
Describe the issue first. We can discuss any access needed separately.
CARE THAT FITS YOUR PROJECT
Support starts
with understanding.
Reporting an issue starts a conversation with our team. Scope, availability, timelines and any costs follow your project or maintenance agreement.
Explore Support & Maintenance02 / GOOD QUESTIONS
A little clarity, before you ask.
Is support available online?
Yes. KesariX Technology is based in Bharuch, Gujarat and currently works online. Contact our team remotely by email, WhatsApp, phone or the contact form. Your project or maintenance agreement defines the support scope.
How do I send a support request?
Email info@kesarixtechnology.com, use WhatsApp, or choose Let's Talk and select Support & Maintenance in the quick enquiry form. Include the project or product name and a description of the issue. For a detailed brief, use the planner on our contact page.
What should I include in my first message?
A project link, what you expected, what happened instead, when the issue started, and who is affected. A screenshot or the exact error message can help when shared through email or WhatsApp.
How are response times and support scope agreed?
Support availability, scope, priority, timelines and any costs depend on your project or maintenance agreement. Share the request with our team so we can discuss the appropriate next step.
What if the issue is time-sensitive?
Call +91 92747 39361 or send a WhatsApp message explaining the impact, along with an email containing the details. Your agreed support arrangements determine response and resolution timing.
Should I send passwords or access codes?
Please describe the issue first without passwords, one-time codes or payment details. If access is needed, our team can discuss an appropriate way to arrange it.
Can I ask about ongoing maintenance or a new improvement?
Yes. Explore our Support & Maintenance service or tell us what you would like to improve. We can discuss the existing setup and the scope before agreeing any work.
TELL US WHAT’S HAPPENING
Let’s work through
the next step.
Prefer a form? Open Let's Talk and choose Support & Maintenance. Read our privacy notice for how your enquiry information is handled.